Returns
A receipt is required for all returns or exchanges. All items must be in new/unused condition. All merchandise (excluding clearance items) may be returned or exchanged within 30 days of purchase (mattresses and foundations must be unopened in original packaging). This policy includes any items purchased and left in the store to be picked up at a later date. Items left in the store longer than 90 days will be returned to stock and a 20% restocking fee will be applied. Any refundable amount will be issued in store credit.
Special Orders
All special orders (non-stock items) require a 50% non-refundable deposit. Any timeline given for expected arrival date is an estimate only. Orders not picked up within 90 days of arrival will be considered cancelled. After 90 days any refundable amount will be issued in store credit.
Layaways
All layaways require a 25% deposit. Layaways must be paid in full and picked up within 90 days. Layaways not picked up within 90 days will be considered cancelled. Layaways cancelled at any time will be returned to stock and a 20% restocking fee will be applied. Any refundable amount will be issued in store credit.
Pick Up and Delivery
Customers may pick up furniture at our store or we offer delivery for an additional charge. All orders must be paid in full prior to scheduling a delivery. No exceptions will be made. Our delivery process includes set up of furniture and removal of all trash. We ask that all our customers have the room where their furniture is to be placed cleared out. Our delivery associates will not move existing furniture to a different location or remove it from the premises. Due to safety policies, our delivery associates are prohibited from removing their shoes at any time.
